Community Coaching Programme 2016

What did we set out to do?

Coach a number of volunteers working for organisations that benefit local communities, such as mental health, community work, women’s wellbeing, disability and mentoring.

What did we deliver?

  • A straightforward, open application process for organisations
  • Up to eight hours coaching for each volunteer from qualified practitioners over six-months
  • Ten coaching partnerships with volunteers working in a range of fields
  • Evaluation criteria to assess the value of the programme

 What did we achieve?

  • At the start, the volunteers agreed up to five coaching objectives. Each volunteer rated how they felt they were achieving their objectives on a 1-10 rating scale. The average rating at the start of the programme was 4.0
  • At the end, the volunteers were again asked to rate how they were feeling. The average rating at the end of the programme was 7.6
  • The improvement in the ratings after coaching was 3.6 points
  • Volunteers said they were very satisfied with the coaching. Recurring themes included:
    • How coaching had helped them identify key issues to address; and
    • The high quality of the relationship with their coach.

What did the volunteers say?

  • Pennyfarthing _square“I lacked clarity in what I needed to focus on and how best to achieve objectives. Through discussion and excellent listening and questioning [my coach] enabled me to identify for myself what I needed to achieve.”
  • “I was kept focused and accountable.”
  • “My coach was respectful and a good listener. She really seemed to ‘get’ me.”
  • “Clear, honest feedback from my coach helped challenge preconceptions that could hinder my progress.”
  • “My coach was supportive, objective and had some good questions for me in order to self reflect and progress.”

What did the coaches say?

  • “[The client] explored a lot of options and identified the right solutions for him.”
  • “Client looked forward to the sessions and increasingly prepared for them.”
  • “We had a really great relationship with good rapport and at ease with one another from the first session.”
  • “We developed a strong relationship full of openness and willingness to think and learn.”
  • “First time I had used Skype [for coaching] and it is do-able!”
  • “We enjoyed each other’s different approaches to addressing issues – quite a stimulating experience.”
  • “…her primary objectives were addressed. The first more than she had anticipated…”
  • “I was very well aware of the support structures offered by Coaching York. It was a great reassurance to know that such support was available…”

What did Coaching York learn?

There is tremendous potential for coaching to add real value to people working in a community setting. We now have the basis of a straightforward, transferable delivery model to connect volunteer workers with volunteer coaches and evaluate the impact of the relationship.

Who was involved?

Our thanks to Steve Page for co-ordinating the programme, to our volunteers, their organisations and to our coaches:

Diane Benson, Bernadette Cass, Shirley Collier, Peter Lumley, David Britten, Sarah Crabbe, Chris Lazenby, David McCormick and Maria Salkeld.